We require a $100 deposit for all orders, after which we will begin working on your files and creating your PDF proof. Additional payments can be made by visiting our payment center. All orders must be paid in full before we can begin to print your books. We do not accept checks or money orders. Please visit our “Methods of Payment” link for alternative payment options. As we commence work on your files upon receiving the order and down payment, the deposit is non-refundable; however, we will apply it towards your final payment to complete the order.
If you have a PayPal account, consider using their “Bill Me Later” feature.
To place your order, please visit our payment center, where you will receive step-by-step instructions through our ordering assistant. Kindly note that a $100 deposit is required at the time of ordering.
Yes, and we do recommend using our templates to format your GriotBook. Please choose the appropriate template for the specific GriotBook you are ordering. All templates are available for download in Word Document format. If you encounter any difficulties downloading the templates, please feel free to contact us, and we will promptly send one to you via email.
We will send you the final PDF of your GriotBook for your review. Kindly review it carefully before giving your approval. If you decide to make changes to your GriotBook’s PDF after you have provided approval, a fee will be charged for reformatting your files. We strongly encourage you to thoroughly examine your GriotBook’s PDF to avoid additional costs. This policy only applies to pre-printing changes. For concerns related to errors after the GriotBook is printed, please refer to the “There is an error in my book” link. We will collaborate closely with you to identify any errors that may have been overlooked. Extensive editing services are available at an additional cost if needed.
Listed below are some tips to assist you in editing your GriotBook:
Step away from your files for at least 2 days, then return and re-edit. Your brain may mentally correct your file as you read it without your awareness.
Ask a family member or friend to review your PDF. Fresh eyes can often catch errors.
Consider ordering an Author’s pre-copy/printed proof. Errors may become more apparent when your manuscript is in the form of an actual book. It is easier to correct one copy than to correct hundreds.
Please note: GriotBook is not responsible for user-generated errors such as misspelled words, low-resolution images, placement or cropping errors, missing images, incorrect or missing background selections.
Due to the customized nature of our product, each book is printed and perfect bound to ensure the highest quality. Consequently, our “rush order” option incurs an additional fee based on the requested time.
Estimated delivery dates provided are conservative and represent the latest possible delivery time for your order. While your order may arrive earlier than the delivery date, we cannot guarantee it.
To find your estimated delivery date assigned at purchase, please refer to your “advance shipment” email sent to you after we received your order. For your information, we estimate the printing and delivery time to be 7 business days after you have approved your PDF.
For further information, please feel free to contact us at (888) 600-2011.
The estimated delivery date (EDD) serves as a conservative estimate for when you can expect to receive your order. If your order has not arrived by the estimated delivery date, please do not hesitate to CONTACT US, and we will investigate the status of your order further.
Please be aware that at present, we do not offer international shipping. This decision is influenced by the delays caused by customs security checks. We appreciate your understanding.
We provide a FREE PDF proof for your approval. However, if you also desire a PRINTED PROOF sent via UPS Next Day Air, you can visit our payment center and order a pre-copy. While you will still receive the PDF proof first, after your approval, we will print, bind, and ship a printed proof to you at our expense. The cost for the proof itself is $45, and please note that this amount is an additional cost and cannot be deducted from the deposit. The $45 price is a special offer for the first printed proof, and subsequent proofs may be priced differently based on your book specifications.
Upon your review and approval of the Printed Proof, we will proceed to print the remaining GriotBooks unless corrections are needed. To submit corrected file(s), please visit our “final review” link. We provide proofreading tips that may assist you in identifying any errors that were previously overlooked. It is crucial to emphasize that this is the FINAL STEP BEFORE GOING TO PRINT, and we are NOT responsible for any errors missed prior to your approval. Therefore, we strongly advise you to CHECK, DOUBLE CHECK, AND TRIPLE CHECK!
We strive to ship all Printed Proofs on the same day that you confirm your PDF Proof. If it’s after 11 AM EST or if your book has special elements, it may take an additional day.
The need for an ISBN depends on your plans for the book. Each GriotBook comes with an ISBN registered to GriotBooks.com. This registration does not imply ownership of your GriotBook; it means ownership of the ISBN number. If you decide to part ways with our company, the ISBN must be retired, as ISBNs cannot be reused.
No: If you’re printing a limited run of 50 copies for family and friends, you may not need an ISBN or barcode. While there’s no strict rule against it, the decision is entirely yours.
Yes: If your intention is to sell copies and potentially get your book into stores, obtaining an ISBN is advised. It enhances professionalism, facilitates bookstore communication, and increases visibility to booksellers and libraries.
Maybe: If you’re unsure about the sales volume justifying an ISBN initially, you can obtain one for a second print run if needed. Additionally, purchasing a barcode along with the ISBN is recommended, especially if you plan to retail your book through stores. Barcodes allow for electronic scanning, streamlining the sales process and providing accurate inventory records.
It is in your best interest to consider obtaining an ISBN, especially if you aim to sell books. Without an ISBN, your books may not be listed in Books in Print, leading potential buyers to assume they do not exist. Moreover, if people do know about your books, they might find it inconvenient to handle them in a traditional fashion without proper ISBN and barcode information.
Copyright is a form of protection provided by the laws of the United States for original works of authorship, including literary, dramatic, musical, architectural, cartographic, choreographic, pantomimic, pictorial, graphic, sculptural, and audiovisual creations. “Copyright” literally means the right to copy. GriotBooks.com can submit your copyright information for you for a fee of $48.00. This fee is charged by GriotBooks.com as a service fee to complete the form for you. This fee is not including the copyright fee charged by the copyright office of $45.00 for electronic filing and $65.00 for paper filing. You may also submit your work directly to the copyright office using the address below. We are not an entity of the copyright office.
http://www.copyright.gov/
The need for an ISBN depends on your plans for the book. Each GriotBook comes with an ISBN registered to GriotBooks.com. It’s important to note that this registration doesn’t imply ownership of your GriotBook; rather, it signifies ownership of the ISBN number. In the event that you decide to part ways with our company, the ISBN must be retired, as ISBNs cannot be reused.
No: If you are printing a limited run of 50 copies for family and friends, an ISBN or barcode may not be necessary. However, the decision is entirely up to you.
Yes: If your intention is to sell copies and potentially get your book into stores, obtaining an ISBN is advised. It enhances professionalism, facilitates bookstore communication, and increases visibility to booksellers and libraries.
Maybe: If you’re uncertain about the sales volume justifying an ISBN initially, it is possible to obtain one for a second print run, even if you didn’t have one for the first print. Additionally, when purchasing an ISBN, consider obtaining its barcode, especially if you plan to retail your book through stores. Barcodes enable electronic scanning, streamlining the sales process and providing accurate inventory records.
It is in your best interest to consider obtaining an ISBN, especially if you intend to sell books. Without an ISBN, your books may not be listed in Books in Print, potentially leading to the assumption that they do not exist. Furthermore, people may find it inconvenient to handle your books in a traditional fashion if they cannot be ordered and distributed by ISBN.
We will send you a final pdf of your GriotBook for your review. Please review it carefully before signing off on it. If you decide to make changes to your GriotBook’s pdf AFTER you have signed off on it, you will be charged a $50.00 reformat fee that must be paid before we will make the changes. For this reason, we urge you to PLEASE examine your GriotBook’s pdf very carefully to avoid the extra cost. To address issues with your pdf BEFORE printing, please visit our “there is an error in my file.”
Please note: GriotBook is not responsible for any user generated errors such as: low resolution images, placement or cropping errors, missing images. incorrect or missing background selections.
Due to our automated processes and the customized nature of your GriotBook, once an order is placed, it cannot be cancelled. If you choose not to proceed with your GriotBook, please be aware that the deposit is non-refundable. For more details, you can refer to our “refund policy” link. We apologize for any inconvenience this may cause.
If your tracking information indicates that the GriotBook(s) was/were delivered but you cannot locate it, we can initiate a lost/stolen claim for you. Before we proceed with the claim, please take the following steps to see if you can locate your book:
Check if someone else accepted delivery. Inquire with household members, neighbors, building managers, the mailroom, front desk, or anyone else who may have accepted the delivery.
Look around the delivery location. Carriers might leave packages in a safe, hidden place, such as on a side porch, in/around your garage, or behind bushes.
Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.
Look for a parcel locker key. If your mailbox is in a cluster box unit or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.
Check for a mail hold. If the U.S. Postal Service is holding your mail, your package won’t be delivered.
Look for a notice of attempted delivery. An attempted delivery notice may be in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
Contact the carrier. Reach out to the carrier to inquire if they have additional information about the package’s location. Have your tracking or delivery confirmation number handy. If your package was shipped via UPS, they may be able to hold it at their local hub for you to pick up; contact UPS to check if this is possible.
If none of these options help locate your package, we will flag it as a lost/stolen shipment. Please CONTACT US to initiate the process.
Due to the custom nature of our product, we are unable to accept returns. However, in the rare event that there is a printing error (misprinted pages, wrong book, damaged in shipping, missing pages) caused by a defect in the manufacturing process or shipping damage, please contact us immediately via phone or email. We will reprint and reship a new book to you at no extra cost once the defective GriotBook is returned to our office. Claims regarding defects in manufacturing or damages in shipping must be made within 10 days of receiving your order. Therefore, it is important to open your shipment and examine your books promptly upon arrival.
Please note that GriotBook.com is not responsible for any errors caused by users, such as misspelled words, low-resolution images, cropping errors, missing images, or incorrectly selected backgrounds or layouts.
If you wish to make a claim for an exchange or return, please CONTACT US at (888) 600-2011, and we will review your order to determine the error.
You have the option to change your shipping address up to 24 hours before the shipping date. If you decide to make changes after this period, we will make every effort to accommodate your request, but we cannot guarantee that we can intercept your shipment in time. Additionally, we offer a “split shipment” option if you are delivering your GriotBook to a different location.
For any address changes or split shipment requests, please contact us through our email form or call (888) 600-2011. Ensure you have your GCode ready for all correspondences. We are here to assist you.
Once your order is placed, you should receive a receipt from Griot International, LLC in your email. If you cannot locate your receipt, please check your spam/trash folder to see if it arrived there.
If you have not received your receipt, email us and request one, and we will email it to you.
Additionally, please remember that you will receive an “advanced shipping notice” email once your GriotBook is complete. Be sure to add GriotBooks.com to your contact/safe sender list to ensure you receive important notifications.
Your initial order comes with 10 GriotBooks, but there may come a time when you need more. Not a problem! Ordering more is as easy as 1 2 3. Simply contact us with your requested quantity, and we will print and send them out to you. Whether you need 1 or 50, it’s up to you. We can still print them within 7 days and have them delivered to you in 10. Additionally, we offer overnight shipping if you require them sooner.
Ordering is a straightforward process:
THAT’S IT…
The most effective way to keep your costs low is to proofread carefully at every step. Your costs can escalate if we engage in multiple rounds of revisions for your files. To maintain low costs, strive to provide us with trouble-free, “ready-to-print” files from the beginning. Additionally, ensure that the PDF proof you approve is correct. We provide this proof to give you an opportunity to identify errors, both yours and ours, before the books go into print. If errors go unnoticed during proofreading, we cannot reprint your books for free. The best we can do is correct your files for the next printing. You won’t incur additional costs to fix your files if the error is on our end. For more information, please refer to our “There is an error with my book” link.
Once your GriotBook is created, we store the file on our secured database, facilitating easier reprinting of your files. We recognize that over time, additional family members may come forward with new information, and therefore, we retain files to allow you to work on them for as long as needed. After approximately 1 year of inactivity, we conduct a bit of “housekeeping.” At this point, we may contact you to confirm whether you still wish to keep your order in our system. If not, we will clear your data from our system to make room for others.
Yes. Ask us for more details.
We require a 50% deposit for all orders, after which we will begin working on your files and creating your PDF proof. Additional payments can be made by visiting our payment center. Please note that all orders must be paid in full before we can commence printing your books. We do not accept checks or money orders. For alternative payment methods, please visit our ‘Method of Payments’ link. As we initiate work on your files upon receiving the order AND the down payment, it’s important to mention that the deposit is non-refundable. However, rest assured that we will apply the deposit towards your final payment to complete the order.
If you have a PayPal account, consider utilizing their ‘Bill Me Later’ feature for added convenience.
Credit and Debit Cards: We accept any credit or debit card with a MasterCard, Visa, Discover Network, American Express, Diners Club International, or JCB logo.
Electronic Cards: Some electronic cards may work, but others may not.
Prepaid and Gift Cards: Prepaid cards and gift cards (any cards that are temporary and lack personal information) may or may not be accepted. Some prepaid card and gift card issuers allow you to register your card, usually through their website. Registering your card and providing your name and mailing address may enable the card to work. Instructions on how to register the card are typically provided on the back of the card or the packaging.
Overseas “Domestic Use Only” Cards: Cards issued outside the United States marked for “domestic use only” or similar may not work, as these cards are often not connected to the international payment network and function only locally.
We also accept payments through PayPal and GreenDot MoneyPack cards.
Due to the custom nature of our product, we do not accept returns. However, if you receive your order with a printing error (misprinted pages, wrong book, damaged in shipping, missing pages), on the rare occasion of a defect in the manufacturing process or shipping damage, please call or email us immediately and inform us of the issue. We will reprint and reship a new book to you at no extra cost once the defective GriotBook is returned to our office. All claims of defects in manufacturing or damages in shipping must be made within 10 days of receiving your order, so please open your shipment and examine your books upon arrival. GriotBook.com is not responsible for any user-caused errors such as misspelled words, low-resolution images, cropping errors, missing images, or incorrectly selected backgrounds or layouts.
If you wish to make a claim for an exchange/return, please CONTACT US at (888) 600-2011, and we will review your order to determine the error.
The decision on whether you need an ISBN depends on your plans for the book. Each GriotBook comes with an ISBN registered to GriotBooks.com. This does not imply ownership of your GriotBook by us; rather, it means we own the NUMBER assigned to the book. If you decide to leave our company, the ISBN must be retired, as ISBNs cannot be reused.
No: If you are printing up 50 copies for your family and close friends, then you don’t need an ISBN or barcode. However, if you’d like one, there’s no set rule against it; the choice is entirely yours.
Yes: If, on the other hand, you plan to sell copies and hope to get your book into stores, we advise getting an ISBN. It enhances professionalism, allows bookstores to contact you for customer inquiries, and increases visibility with booksellers and libraries.
Maybe: If you’re still unsure whether the sales of your book will justify buying an ISBN and barcode, it’s possible to obtain one for a second print run, even if you didn’t have one for the first print. Purchasing an ISBN also offers the option of buying its barcode, recommended if you plan to retail your book through stores. A barcode facilitates electronic scanning by shops, automatically displaying the price on the sales assistant’s computer monitor, streamlining the sale and providing a better record of remaining books in the store.
It may be in your interest if you want to sell books. If your books cannot be ordered and distributed by ISBN and are not listed in Books in Print, they may not sell. People may assume your books do not exist, and if they know, they may consider it too much of a bother to handle them in a traditional fashion.
Copyright is a form of protection provided by the laws of the United States for original works of authorship, encompassing literary, dramatic, musical, architectural, cartographic, choreographic, pantomimic, pictorial, graphic, sculptural, and audiovisual creations. The term “Copyright” literally means the right to copy.
At GriotBooks.com, we offer a service to submit your copyright information for a fee of $35.00. This fee is charged by GriotBooks.com as a service fee to complete the form on your behalf. Please note that this fee does not include the copyright fee charged by the copyright office, which is $35.00 for electronic filing and $65.00 for paper filing.
Alternatively, you have the option to submit your work directly to the copyright office using the following address: http://www.copyright.gov/. It’s important to note that GriotBooks.com is not affiliated with or an entity of the copyright office.
To keep your costs low, it is crucial to proofread carefully at every step. Costs can increase if we need to go back and forth with multiple revisions of your files. Providing us with trouble-free “ready-to-print” files from the beginning is the most effective way to control costs.
Ensure that the PDF proof you approve is correct. We provide this proof to give you an opportunity to identify errors, both yours and ours, BEFORE the books are printed. If errors go undetected in the proofreading process, we cannot reprint your books for free. In such cases, the best we can do is make the necessary corrections to your files so that they are accurate for the next printing. There will be no additional costs to fix your files if the error is on our part. Please refer to our “There is an error with my book” link for further guidance.
Yes, we do ship to APO, FPO, and DPO addresses. To ensure the successful delivery of your APO/FPO shipment, please follow these guidelines:
Shipping Method:
Recipient Information:
Address Details:
Please note:
Ensure the form is filled out correctly to prevent lost or delayed shipments. If there are any issues with shipping from our office, please contact us at (888) 600-2011.
Blind shipping is available, and there is no additional charge for this service. With blind shipments, your order will be sent in plain brown boxes without our company name appearing anywhere on the packaging. Instead, your name will be listed as the shipper. This ensures a discreet and confidential shipping process for your convenience.
Once your book has been printed and is ready for shipping, you will receive an “ADVANCE SHIPMENT NOTICE.” This notification serves to inform you that your books have been shipped and provides you with important details. Within this notice, you will find your tracking number, a crucial identifier for tracking your package(s).
The tracking number allows you to monitor the shipping progress of your books. In many cases, if the carrier deems it safe, they may leave your shipment by your door. The advance shipment notice acts as an alert, giving you a heads-up so that you can be aware of the delivery timing. It’s important to note that GriotBook.com is not responsible for shipments left by the carrier and subsequently stolen.
If your tracking information indicates that the GriotBook(s) was/were delivered but you cannot locate it, please follow these steps before initiating a lost/stolen claim:
Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery to see if someone else accepted it.
Look around the delivery location, as carriers may leave packages in safe, hidden places like on a side porch, in/around your garage, or behind bushes.
Check your mailbox, especially if the items are smaller or in soft packages.
Look for a parcel locker key if your mailbox is in a cluster box unit or if your package is addressed to a P.O. Box.
Verify if there is a mail hold in place with the U.S. Postal Service, as this could affect the delivery.
Look for a notice of attempted delivery in your mailbox, P.O. Box, or on your door. Follow the instructions on the notice for redelivery or pickup.
Contact the carrier (have your tracking or delivery confirmation number handy) to inquire about additional information on the package’s location. If shipped via UPS, inquire if they can hold the package at their local hub for pickup.
If these steps do not help locate your package, please CONTACT US to initiate the Lost/Stolen shipment process. We are here to assist you.
When shipping to an APO/FPO, please note that the Estimated Delivery Date provided represents when the order will be received by the APO/FPO, and it does not account for the time it takes for the APO/FPO to complete the delivery to the military base. After the package reaches the APO/FPO, it may take an additional 7-20 days for the APO/FPO to finalize the delivery, with 2 weeks being typical.
If your order does not arrive within two weeks of the estimated delivery date, please CONTACT US, and we will provide alternative solutions. If you encounter any issues with shipping from our office, feel free to reach out to us at (888) 600-2011.
View our Shipping Mat for shipping times.
In addition to Rush production times, we also offer the option to expedite your shipping. You can check the UPS shipping map to estimate the time UPS Ground will take to reach your location. If you need your GriotBooks to arrive faster than the standard shipping time, you may choose expedited options such as Next Day Air, 2nd Day Air, or 3 Day Select during the ordering process. Keep in mind that upgrading the production time (Rush or SuperRush) is often more cost-effective than upgrading the shipping method. Feel free to contact us for assistance in ensuring that your books are delivered on time, but be sure to do so before giving final approval of your artwork.
We do not ship outside of North America.
When shipping to Canada, please keep in mind two important points:
Our shipping charges cover the shipping cost, but not the duties and taxes. Duties and taxes for shipments to Canada must be paid by the receiver at the time of delivery. The exact amount due will be determined by Revenue Canada.
If your package is held up in Customs, it could experience delays. Unfortunately, neither GriotBooks.com nor UPS can expedite the process if your package is being held in Customs. 📦🍁 Please be aware of these considerations when shipping to Canada. If you have any questions, feel free to reach out to us.
Troubleshooting a website can be challenging, but here are steps to address common issues:
High-Speed Internet:
Browser Restart:
Clear Browser Cache:
Computer Restart:
Try Another Computer:
If you’ve followed these steps and are still experiencing problems, please don’t hesitate to CONTACT US at (888) 600-2011. We’ll be happy to investigate further and assist you in resolving the matter.
Thank you for your understanding! As we continue to refine our new custom-built site, we appreciate your cooperation in identifying and addressing any issues, such as missing or broken links. If you encounter such problems, please don’t hesitate to contact us at (888) 600-2011 or via email at website@griotbooks.com. Your feedback is valuable in ensuring a smooth and seamless experience for all users. We appreciate your patience and cooperation.
If you’ve explored the GriotBooks.com site and haven’t found what you’re looking for, please feel free to reach out to us for assistance. You can contact us at (888) 600-2011 or email us at website@griotbooks.com. We are here to help and happy to answer any additional questions you might have. Don’t hesitate to get in touch, and we’ll do our best to assist you!
If you have a website but need a place to host and publish it live, we’ve got you covered! Additionally, we offer custom websites dedicated to honoring your family. For more information, please contact us at (888) 600-2011 or email us at website@griotbooks.com. You can also visit our sister site at www.griotsites.com. We’re here to provide comprehensive solutions for your website needs.
If you have a website but need a place to host and publish it live, we’ve got you covered! Additionally, we offer custom websites dedicated to honoring your family. For more information, please contact us at (888) 600-2011 or email us at website@griotbooks.com. You can also visit our sister site at www.griotsites.com. We’re here to provide comprehensive solutions for your website needs.
If you have a website but need a place to host and publish it live, we’ve got you covered! Additionally, we offer custom websites dedicated to honoring your family. For more information, please contact us at (888) 600.2011 or email us at website@griotbooks.com. You can also visit our sister site at www.griotsites.com. We’re here to provide comprehensive solutions for your website needs.
We do not, but our sister company, Griot Publishing House does. Visit them for more details here.
Yes we do. Visit our sister company, GriotSites Web Hosting & Designs for more details.
We currently do not have a forum, but we are working on establishing one. Stay tuned for details.
Of Course! visit our Bookstore for publications by Griot Publishing House.
Genealogy pursuits are everywhere, spanning across races and cultures. Many individuals are now curious about their ancestors—how they lived, their accomplishments, and the legacy they left behind. Numerous genealogy sites on the internet help seekers gather information, but often, that data ends up stored on hard drives or tucked away in file cabinets. This is where GriotBooks.com comes in to rescue and, with your help, spread the word.
Introducing the GriotBooks.com affiliate program—a fun, easy, and rewarding way to share our services and earn commissions. Whether you promote through email, social media, or your own website, we provide the tools you need.
How it works:
Don’t have a website? No worries! We can provide you with a FREE website equipped with all the GriotBook links you need for public marketing. You’ll be responsible for the hosting fee, which is $3.95 per month.
Join us in uncovering and celebrating family history!
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