If your tracking information says that the GriotBook(s) was/were delivered but you cannot locate it, we can file a lost/stolen claim. However, before we initiate the claim please make sure you do the following to see if you can locate your book:
1. See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
2. Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
3. Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.
4. Check for a parcel locker key. If your mailbox is in a cluster box unit (i.e., several mail boxes clustered together) or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.
5. Check for a mail hold. If the U.S. Postal Service is holding your mail, your package won't be delivered.
1. See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
2. Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
3. Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.
4. Check for a parcel locker key. If your mailbox is in a cluster box unit (i.e., several mail boxes clustered together) or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.
5. Check for a mail hold. If the U.S. Postal Service is holding your mail, your package won't be delivered.
6. Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
7. Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If you package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible.
If none of these options help you locate your package then we will flag it as a Lost/Stolen shipment. Please CONTACT US to begin the process.
7. Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If you package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible.
If none of these options help you locate your package then we will flag it as a Lost/Stolen shipment. Please CONTACT US to begin the process.
TRACKING INFO QUICK LINKS
- There is an errror after the fact
- Can I cancel my order?
- Can I change my address?
- How can I order more GriotBooks?
- How long will my files stay in your system?
- Can I obtain backup files?
- Will I get an ISBN and Barcode?
- Can I get a Copyright?
- Do you ship to APO/FPO's?
- Do you blind shop orders?
